Returns Policy
Returns Inclusion/Exclusion
Azaan By Sana Hassan Ltd offers exchange only on all products excluding Azaan By Sana Hassan Designs and all custom made to measure and pre orders which are non returnable.
Returns Overview to Be Followed:
An exchange occurs in situation of an incorrect item is received by the customer chosen if our company SKU Barcode does not match the item then we can exchange the article only. Customer will pay the return Postage. Please also note that items must be returned with all barcode tags and labels intact. We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us.
Please return items in a saleable, unworn and undamaged condition in its original packaging within 14 days of receipt. We will offer you a return on the casual ready to wear clothing only upon inspection of return. All our clothing’s are checked carefully whilst packaging. We will only offer an exchange on our Hand Made, Embroidery detail Zari, Nakshi, Wedding, Dabka, Kora, Heavily embellished articles.
Please also note that items must be returned with all barcode tags and labels intact. We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us.
Please allow up to 14 days for this to be processed from the day you return the products.
Majority of our products are hand embroidered and therefore fragile in their usage whilst having a 5%-10% variation possibility. By placing an order on our website, you accept the possibility of variation in comparison to the images provided on this website.
Responsibility and Accountability:
All returns will be inspected upon being received, please refrain from damaging the goods during inspection or whilst trying them on for size, including the original packaging and labels/tags.
It is your responsibility to ensure you’re aware of our returns policy and we will not take any liability or offer any flexibility for noncompliance with this policy.
Returns Address:
Please post returns to:
PO Box: 787 Address: Royal Mail, Northwich Delivery Office, Meadow Street, Northwich CW9 5AA
Contact Us:
If you would like to contact us:
For more information about our Returns practices, if you have questions, please contact us by e‑mail at sales@azaanbysanahassan.co.uk